They create and distribute it far and wide. Kape, the new owners, are a company known for their work in malware. The biggest complaint about CyberGhost VPN is that is happening with the parent company.
They don't use robots you chat with real human beings who can competently answer questions. If you have a question, visit their website and click on the chat box – you will be asked to input your name, email, language and a short message.Īs soon as you submit your query there will be someone on the other end to assist. However, over time things have changed a great deal, and in our opinion they have one of the best support systems. It wasn't always so when CyberGhost VPN was released in 2011 it was much like many of the others users couldn't get the company to respond in a timely manner. The company has invested time and money to ensure that users get answers in a speedy and efficient manner. This wasn't our experience with CyberGhost. They usually complain about two things: that they have to wait for ages before they can get a response to a question, or the response they get isn't helpful. A quick glance at reviews of the best ones reveals that many users are unhappy about customer support. Good customer service is hard to find with VPNs. If it was possible to give a rating higher than 5, we would gladly give it to CyberGhost for customer service. We will take an in-depth look at the following areas: With such a background it is important to know exactly what CyberGhost has to offer, and that is exactly what we will do in this review. Today the company has new owners (more on that later), and this has left some uncertain as to its future. However, after users pointed this out the company was quick to act they acknowledged the problem and took steps to fix it, and since then the user base has kept growing. This meant that the company could monitor user activity (never a good thing for a VPN).
One of the most significant was the installation of a root certificate. In subsequent years it experienced some hiccups. That took us aback why would it get such negative reviews if it does what a VPN is supposed to do? We did a little digging and we found out that its problems stemmed from the past.ĬyberGhost was established in 2011 by a company in Bucharest.
#DOES CYBERGHOST KEEP LOGS FULL#
We ran a full battery of tests to determine how good this VPN service is, and in a nutshell, we didn't find it as unreliable as some would have you believe. After you have read it you decide if CyberGhost is worth your money. To help you make up your mind we have done an in-depth review that looks at the good and the bad.
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